TERMS And CONDITIONS
Reservation and Booking – Terms & Conditions
You can modify your booking at no additional cost up to 24 hours before your experience is due to start.
DivePoint reserves the right of changing schedules or canceling activities due to weather conditions or major forces. (see Cancellation and Refunds)
Regarding all PADI/TDI/SSI courses, payment of the course fees does not guarantee certification. The student will be only certified when all certification-requirements are met.
All DivePoint experiences require a Medical Questionnaire to be completed. In case of any doubt regarding your health conditions DivePoint will require a Medical Statement issued by a Doctor (this can be arranged locally, on request) In case of minors, this needs to be signed by a parent/guardian.
To participate in in-water activities you are required to show proof of certification for all non-entry-level experiences. Entry-level experiences and courses require a minimum participant age of 10 years. Some other courses and cenotes require a higher age to participate.
You need to agree and sign the Liability Release and Assumption of Risk Forms before entering any in-water activities. In case of minors, these need to be signed by a parent/guardian.
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Minors or people below 18 years old are not allowed to use this Website.
Cancellation and refunds
Customer Cancellation
Cancellation is possible in at any time by the customer. A 100% refund can be given, if the booking is cancelled at least 24 hours before the experience is due to start.
100% refunds can NOT be made for cancellations later than 24 hours before the experience starts.
Exception: Cancellations made due to medical conditions which prevent the customers’ ability to take part in the activity. For a refund we need a medical statement signed by a doctor as proof. In this case the customer receives a 100% refund.
If any customer show signs of being under the influence of drugs or alcohol, the experience will be cancelled and no refund made.
If a student cancels a booked course, refunds can only be made for in water activities up to 24 hours before – but not for eLearning or any other course materials provided. If during the experience or course the participant decides they would rather not continue or does not show the ability to meet course-requirements after training, no refund can be made.
If the customer does not show up on time, the experience will be cancelled. No refund will be made.
If the customer leaves the experience prior to its end, no refund will be made.
DivePoint is not responsible for any illegal or criminal act committed by the customer during the experience. In this case the customer can be excluded from the experience with no refund made.
Company Cancellation
If DivePoint cancels the experience for any reason, the company will offer you an equal experience, if refused a refund can be made.
Although everything possible is done to ensure customers’ expectations are fulfilled, DivePoint is not responsible for compensation to the customer if forced to cancel or change experiences scheduled due to major forces like: war, natural disaster, fire, civil strike/riots, traffic congestion or closure, harbor closure or other circumstances out of our control.
If DivePoint is required to cancel the experience, any payment provided by the Customer will be refunded.
Payment
To confirm your booking, full payment is due 24 hours before your experience starts.
Your reservation can be cancelled by DivePoint if the payment was not received in time and not cancelled by the customer.
Rental Equipment
All rental gear has to be treated accordingly, with respect and care. Damages of rental equipment will be charged to the customer, if caused by improper use or handling during excursions.
All recreational equipment parts are charged 5$US per day, per person for rent.
Whole Equipment Rental is 25$US (Mask/Fins/Suit/BCD/Regulator/Weights/Lights)
Side-mount equipment rental is 50$US per day, per person
Safety
To assure our customers safety at all times, we ask you to follow all instructions given by the dive-professionals and DivePoint staff.
You are responsible for showing up in a healthy and fit state, ready for diving
It’s prohibited to touch or take marine-life and their ecosystems.
Instructors are not permitted to take cameras during training dives and cenote experiences
Glass bottles and containers are not permitted on dive boats.
All transportation is licensed and vehicles are serviced.
Safety equipment is present and functional. Safety requirements are met on all boats used during dive experiences.
Boats are licensed and have all mandatory permits issued.
- To assure your safety and individual attention by your guide the maximum group size for ocean experiences is 4 people per guide.
- To meet local requirements and assure your safety, the maximum group size for cenote experiences is 4 people per guide.
- All cenote dives in an overhead environment require prior proof of at least open water certification.
- Depending on your skill level, and in your best interest as a diver, the guide may choose to change the destination to an easier dive site to improve your experience.
- All physical contact with marine-life is prohibited.
- During all experiences participants agree to follow rules given by their guide/staff.
- Our bull shark dives are for observation only. We do not complete or endorse any shark feeding activities, and physical contact with sharks and/or other marine-life is strictly prohibited during any dives.
- All divers have to agree and follow rules given by their guide and staff.
- All shark diving experiences require prior proof of certification to participate.